Privacy Policy

Bitnexus Finance ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have over it.

By using the Bitnexus Finance platform, you consent to the practices described in this policy.

We collect information you provide directly to us, including:

• Identity data: legal name, date of birth, and government-issued identification when required for verification.
• Contact data: email address, phone number, and mailing address.
• Account data: username, password (stored only as a secure hash), transaction PIN (stored only as a secure hash), and account preferences.
• Financial data: transaction history, account balances, and payment methods.

We also automatically collect certain technical information such as IP address, browser type, and device information when you interact with the Service.

We use the information we collect to:

• Create and manage your account;
• Process transactions and send related notifications;
• Verify your identity and comply with anti-money-laundering (AML) and know-your-customer (KYC) obligations;
• Detect, prevent, and address fraud or security incidents;
• Provide customer support;
• Send you service-related communications such as security alerts, verification codes, and policy updates.

We do not sell your personal information. We may share information with:

• Service providers who help us operate the platform (e.g. cloud hosting, email delivery, fraud detection);
• Regulators and law enforcement where required by applicable law;
• Professional advisers such as auditors and legal counsel, subject to confidentiality obligations.

We use industry-standard security measures to protect your data, including encryption in transit, hashed credentials, and strict access controls on our internal systems.

No online service is completely secure. You are responsible for keeping your credentials confidential and for notifying us immediately of any suspected compromise.

We retain personal information for as long as your account is active, and for a reasonable period afterward to comply with legal, regulatory, and audit obligations. When data is no longer required, it is securely deleted or anonymized.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information, subject to legal retention requirements;
• Object to or restrict certain processing activities;
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at support@bitnexusfinance.com.

We use cookies and similar technologies to keep you signed in, to remember your preferences, and to understand how the Service is used. You can control cookie behavior through your browser settings, though disabling cookies may affect the functionality of the Service.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the Service or by email before the changes take effect.

For questions about this Privacy Policy or our handling of your personal data, contact us at support@bitnexusfinance.com, or write to us at 55 Aylmer Road, East Finchley, London, United Kingdom, N2 0AT.